Privacy policy

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Privacy policy

By using Hippohelp ( you consent to the collection and use of your data as described in this Privacy Policy. Hippohelp may modify any of the terms at any given time, you agree to be bound by any changes made by us, and that it is your responsibility to verify any changes of the terms. 

We collect this only when users provide it to us:
  • Basic user information
  • Sent and received messages
  • Background information, such as your occupation and age.
  • Information stored on a mobile device, such as photos, if you have given us permission to retrieve this information.
  • Information provided by other users, such as ratings and connections with other members.

This is collected automatically:
  • Location information.
  • Information about what kind of device you are using.
  • Logged information, such as IP-address and time of access.
  • Information collected by cookies and other tracking technologies. This is in order to improve our service and the user experience, monitor user activity, count visits and information on marketing campaign effectiveness.

How we use the collected data:
We use the data for the purposes explained in this privacy policy, or otherwise disclosed to you when using our services. Some use-cases might include:
  • Compare or combine with other data collected from third parties to improve our service to you as a user.
  • Protect the safety of you and other users.
  • Operate and improve our services.
  • Send you alert messages.
  • Provide customer service.
  • Communicate new products and rewards to our users.
  • Monitor and analyze user-trends.

Conditions when we share information:
  • When you consent to information sharing.
  • When outside parties need your information in order to carry out their work for us.
  • When information is being shared to other members of the site.
  • When search indexes is indexing our site.
  • When our partners run contests and events with a connection to Hippohelp.
  • In connection or during a merger with another company, or transactions with another company involving assets or financing.
  • If we believe that disclosure is reasonably necessary in order to comply with any applicable laws and regulations.
  • When we need to enforce our agreements, policies and terms of use, or to prevent damages, harm or illegal activities.
  • When the data is aggregated or de-identifies information, which cannot reasonably be used to identify you.
  • When you use third party and social media tools in connection with Hippohelp. For more information relating to the collection of these providers you need to visit the privacy policies of the third parties that provide these features.
Links to third party sites:
The site may include links to third party sites. They are only there for your convenience, and Hippohelp does not take any responsibility of damages occurred by visiting third party sites. Third party sites might collect information about you, but Hippohelp have no responsibility or liability regarding the information provided by these sites.
 Analytics and advertising services provided by third parties: Third party providers of analytics and advertising services might use cookies, web beacons and other technologies to collect information about your activities on other websites. This information might include time spent on pages, your browsers operating system and pages viewed. Hippohelp, and others, may use this information in order to analyse traffic and monitor ad-campaigns.

Hippohelp may share share aggregated, non-personal information, or personal information in a non-human readable form, with third parties in order to analyse our traffic and monitor ad-campaigns. For example, we might ask a third party provider to view ads to you based on what pages you have viewed on our site.
 For more information about interested based ads, and how to opt out of having your web browsing information used for behavioural marketing purposes, please visit

How we protect your information:
Hippohelp takes reasonably measures in order to protect your information from loss, theft, unauthorised access, misuse, disclosure, destruction or alteration.

Account information:
You may at any time update your account information by logging into your account and editing your profile. From here you will also be able to deactivate  your account. Hippohelp will only provide other members with account data that is already available as a logged in user. Even if you delete your account we may retain some information if we are required by law, for legitimate business purposes, or to protect the safety of other members. If your account is deactivated Hippohelp will provide access to the data associated with your account upon receipt of the required legal documentation.

Location information from mobile devices:
You have the ability to disable and enable location services by adjusting the settings in your internet browser, doing so might mean that you cannot access all or some of Hippohelp's services.

Most web browsers today are set to accept cookies by default. You can change this setting, but the procedure varies from browser to browser. To find out how to do it on your browser, please look in your browsers help menu, or visit Please note that our services might not work properly if cookies are disabled.

Promotional messages from us
You might opt out from receiving promotional messages from us by following our instructions in the promotional emails we send, or by adjusting the appropriate settings in your profile. If you opt out we might still send you messages relating to your account.

Contact us:
If you have any questions then please contact us using the form on the frontpage of, you can find it by clicking the "more" button.